Repair

A deep practice intensive on what it actually takes to address harm and rebuild in organizational life.

About This Intensive

An extended, practice-intensive session on the organizational practice of repair. Most organizations respond to harm in one of two ways: they avoid it until it becomes a crisis, or they treat it as a problem to manage rather than a relationship to restore. Neither works. This intensive teaches participants what repair actually requires — structurally, relationally, and practically — and how to build the organizational conditions that make repair possible before, during, and after harm occurs. Drawing from restorative practices, the Road to Repair™ framework, and systems thinking, participants will develop the capacity to lead repair processes with clarity, care, and structural integrity.

We'll cover:

• Why most organizational responses to harm fail — and what they tend to get wrong about accountability, apology, and resolution
• The difference between repair as crisis response and repair as ongoing organizational infrastructure
• How to assess what kind of repair a situation actually requires: relational, foundational, or environmental
• How to lead a repair process without placing the burden on the person who was harmed
• How power, position, and identity shape who gets to define harm, who takes responsibility, and who controls the terms of repair
• How to build organizational practices that normalize repair as part of how the team operates, not an exception to it

You'll leave with:

• A repair assessment framework for identifying what kind of repair your current context requires
• The Four Moves of Repair as a daily practice: Pause and Notice, Name Gently, Listen Deeply, Move Toward Repair
• A plan for building repair infrastructure into your organization's existing rhythms and systems

Designed for: Leaders, managers, and practitioners in mission-driven organizations seeking professional development or continuing education credit.