Build a System for Receiving, Tracking, and Responding to Community Feedback

Design a feedback system that makes it easy for community members to speak up and ensures the organization responds.

About This Workshop

A working session where the team designs a system for receiving, tracking, and responding to feedback from the communities the organization serves. Most organizations lack a structured way to hear from the people most affected by their work. This workshop produces a feedback system that is accessible, trustworthy, and connected to organizational decision-making.

We Will Work On

• Assessing how community feedback currently reaches (or does not reach) the organization
• Identifying barriers to community members sharing honest feedback
• Designing accessible feedback channels that meet community members where they are
• Building a tracking and response system so feedback does not disappear
• Connecting feedback to organizational decision-making so community voice has impact

This Workshop Results In:

• A written community feedback system with clear channels, tracking processes, and response protocols.

Designed for: Leadership teams and community-facing staff. Works best with 4 to 10 participants who represent both organizational leadership and direct community relationships.