Build a Knowledge Map and Make a Plan to Close the Gaps

Identify what critical knowledge exists, where it lives, and what is at risk if specific people leave.

About This Workshop

A working session where the team maps the critical knowledge the organization depends on, identifies where it concentrates in specific individuals, and builds a plan for distributing and documenting it. This is the diagnostic complement to the institutional knowledge practices workshop: it shows you exactly where the vulnerabilities are and produces a plan to address them.

We Will Work On

• Mapping the critical knowledge areas across the organization: programmatic, operational, relational, and historical
• Identifying which knowledge is documented and accessible and which lives only in specific people
• Assessing the risk level for each knowledge area based on staff tenure, role concentration, and documentation status
• Prioritizing which gaps to close first based on risk and feasibility
• Designing a knowledge transfer plan with specific owners, timelines, and methods

This Workshop Results In:

• A written knowledge map with a prioritized plan for closing the most critical gaps.

Designed for: Leadership teams and operations staff. Works best when the people who hold the most institutional knowledge are in the room alongside those responsible for organizational continuity.